Our service Program Management Team will hold a meeting with our customer face to face so that we can fully understand the specific requests of each customer, and provide the most suitable service program. We will propose a service recommendation and a detailed service plan which allows our customer to completely utilize our resources at the most competitive cost.

Our Technical Support Team provides customers with real-time troubleshooting services. We will be involved in all aspects of the technical issues, from the initial stage of the product development to the end of the product lifetime. By closely working with the R&D team at an early stage, we ensure the product is “designed for serviceability.” This means we can prevent any inconvenience of technical difficulties that may arise in the future.

Our Technical Support Team provides customers with real-time troubleshooting service. We will be involved in all aspects of the technical issues, from the initial stage of the product development to the end of the product lifetime. By closely working with the R&D team at an early stage, we ensure the product is “designed for serviceability.” This means we can prevent any inconvenience of technical difficulties that may arise in the future.

Our RMA team promptly resolves any after-sale repair needs based upon well-trained team members, efficient procedures and most advanced facilities. With our eService IT system and efficient Return to Vendor (RTV) processes, no matter if it is a board-level or system- level problem, we can always provide the most instant and efficient solution to our customers.

Customized IT systems are becoming ever-increasingly valuable in providing customers with 24 hour-access to repair solutions throughout the product life cycle. By adopting a secure information technology infrastructure, we are able to provide customers with the most reliable data sharing with Pegatron IT systems.

Pegatron has set up numerous overseas service centers throughout the world. With service centers spread across different territories, we are proud to consider our company as a truly borderless repair service provider. Therefore, customers can completely rely on our service and focus on the success of their business.

With our knowledgeable service program consultants, efficient technical support teams, excellent supply chain management experts, seamless IT system integration, and service centers located throughout the world, Pegatron's Customer Service Center is ready to provide a full range of customized services for customers.